This part of the workflow can be repeated several times until the user`s needs are clearly defined in a formal purchase request via the computer tender form. There may be cases where an institution can set up a separate business, sometimes referred to as a “trapped” company, to provide a desired service. The working relationship related to how the company is treated as an in-house or purchasing service depends on the management structure of the business. Please follow instructions regarding captive businesses. In this guide, the term “administration” has been used to identify the department within the institution that will set up and execute the day-to-day management of the service, whether acquired or made available internally. The executive service should take full account of the needs of end-users and have sufficient knowledge of the service to determine the resources needed to meet the needs and, if necessary, negotiate them with the service provider. Service levels are the approximate number of business days from the approval of the BearBuy requirement by the Org node to the point where the buyer will finalize the order when the required documentation is attached and necessary. The Executive Division is responsible for ensuring that ALS is present where they are appropriate. The details of the ALS are in favour of an agreement between the two parties. If the in-house service provider was successful in bidding against external competition, an ALS would be introduced with all the provisions of the tendering file (as would have been the case with the designation of an external supplier). Division x, assisted by Division x, the review and example of the service charges and the service level agreement that may have been requested, consult the work of the A.S.A. One of the main tasks assigned to CUB is the approval of Service Level Agreement documents. CUBs are for the verification and approval of the content of the SLAs and to ensure that the defined service levels correspond to the rates calculated for each service.
Performance must be monitored using ALS standards to ensure that the level of quality is maintained and that costs must be maintained within the target to allow for accurate budgeting and to avoid over-staffing.